FREQUENTLY ASKED QUESTIONS



Q: Where can I submit an import rate request?

A: You can submit your import rate inquiry here


Q: When should I use a freight forwarder?

A: We recommend you use a freight forwarder when your cargo is at least 275+KGS or 1.65+CBM. If you use air express, we hope this video will be useful for you.

Additionally, this video will help you know when to make the transition from air express, to air freight or ocean LCL/FCL


Q: Can you arrange Amazon deliveries?

A: Yes, we specialize in FTL/LTL FBA Deliveries to various locations in California. We can also service to FBA locations out of state across the USA, Canada and the UK, please send an inquiry to check if we can deliver to a particular FBA center.


Q: What is the transit time to your warehouse?

A: We have different transit times for each service as seen below

LCL

Once the shipment arrives to the port in Long Beach CA, it will take:

  • 3-7 days for the container to unload off the vessel
  • 3-5 days for your cargo to be available at the bonded warehouse
  • 1-2 days for your cargo to arrive at our warehouse
  • (Note: the timeline above is if cargo does not go through US customs or vessel/weather delays)

FCL

Once the shipment arrives to the port in Long Beach CA, it will take:

  • 3-5 days for the container to unload off the vessel and to become available for pickup
  • 1-2 days for your cargo to arrive to our warehouse
  • (Note: the timeline above is if cargo does not go through US customs or vessel/weather delays)

AIR

Once it arrives to LAX Airport it will take:

  • 1-2 days for the shipment to be transferred to the bonded warehouse
  • 1-3 days for your cargo to become available
  • 1-2 days for your cargo to arrive at our warehouse
  • (Note: the timeline above is if cargo does not go through US customs or vessel/weather delays)

Q: What is the transit time to Amazon?

A: Depending on availability and appointment date provided by Amazon it may take 2-7 business days from the port/cfs/airline ready date to deliver to the FBA Center.


Q: Can I import if I am a foreign based?

A: Yes, if you are based outside of the US we can assign you a (CAN) Customs Assigned Number to help you import under your foreign entity. You can also register for an EIN number with the IRS if you are foreign based.


Q: Has my product been affected by the Trade War?

A: For items made in China - Please check this link to see if your HTS code has been affected. For further clarification or details please contact us directly.



Q: What is the cost difference between annual bond and single bond if I plan to make more shipments within the year?

A: The annual bond might be a cheaper alternative to the single bond, it all depends on the amount of shipments you have in a year.


Q: My supplier sent me the original bill of lading. Do I need to send this somewhere? Can I just scan and email a copy, or do you need me to send the physical document?

A: When dealing with originals, the bill of lading must be endorsed and sent to the carrier for freight release, without it, the cargo will not be released and might be subject to demurrage fees if not done within a certain timeframe.


Q: Do you know if my cargo will go into exam?

A: Unfortunately, we do not control exams. Customs can choose any cargo to undergo an exam at any given time. Cargo can be held for exams even after customs has cleared.


Q: How much are exam fees?

A: Exam fees depend on the size of your cargo. If you are shipping a full container, you will bear the cost for the entire exam fee. If you are shipping loose cargo, the fees will be shared between all of the consignees sharing that container.


Q: Why does it take long to become available for pick-up at the CFS?

A: Loose cargo usually takes 3-5 days to discharge off the vessel after the ETA and an additional 2-3 days to become available at the CFS warehouse.


Q: When will my shipment clear customs?

A: We typically clear customs 1 or 2 days before the shipment arrives to the port of destination. There may be complications while clearing customs which might delay this timeframe.



Q: Are there any hidden fees that I am going to be charge for, that are not included in the quote?

A: There are no additional/hidden fees.


Q: My shipment has arrived,and I would like to send some products to Amazon. What are my next steps?

A: In order for you to send products to Amazon, we will need you to submit an online work order using THIS LINK


Q: I have submitted a work order; when can I expect my order to ship out?

A: Our turn around time can be 24-48 hours depending on the work load on hand.


Q: I have created a shipping plan with Amazon; can you provide the weight and dimensions of the pallet so I can create the FBA labels?

A: Weight and dimensions will be provided after you have submitted an online work order and the work order has been approved by our accounting team.


Q: I’m trying to put in a work order. Is there any specific person that I can call to help me clarify or walk me through the process?

A: Our shipping department can always walk you through our work order. Please contact 909-632-1643 EXT 830


Q: I have submitted a work order; can you confirm my order went through?

A: Once a work order has been submitted you will receive an auto response from our automated system. This work order will also be on our web page. Please be sure to keep reference number provided by our automated response.


Q: Is the inventory storage fee prorated by day or billed monthly regardless if I don't use up the entire month? If billed monthly, does the fee cycle start on the 1st day of arrival at warehouse or after the 3 free days?

A: Storage fees start three days after your product has arrived regardless of which day it arrives.



Q: How do I create a removal order? What is the proper Procedure?

A: To get a better understanding of how to properly create a removal order, please watch this video


Q: How long does it take for a removal order to finish?

A: The process can take anywhere from 2 to 3 weeks.


Q: Will your removal fee cover the insurance fee incase of damage or loss?

A: Yes, this fee covers both damage and loss.


Q: Does your removal handling fee cover shipping fee?

A: No, the handling fee does not cover the shipping fee. Customers must pay for shipping. For the most cost-effective optin, please use your seller central.



Q: What is the fee for pick and pack?

A: Our standard fee is $1.35 for first pick and $0.55 additional picks to same address. We also have a $500 minimum monthly handling fee. However, this fee may change depending on your cargo. For a more accurate and precise quote, contact our rework department below.

Maria Quirino: mariaquirino@worldcraftlogistics.com

Long Chung: longchung@worldcraftlogistics.com


Q: What is the cut off time for work orders?

A: The cutoff time is 11:00 am. Any orders submitted after 11:00 am will be processed and shipped out the next business day.


Q: Who does WCL use to ship?

A: We use USPS, UPS, FedEx and DHL


Q: What websites/sellers does WCL accept?

A: We accept the sellers that the ship station work with.


Q: Does WCL have a minimum fee for one-time shipments?

A: $25 for a one-time fee of PNP not including shipping. Your shipping fee will be added to the $25 handling.
**One-time fee is if you know that pick and pack is not a service your company will need. For example if you would like to send yourself a unit to inspect or for photography purposes this will be considered a one-time fee.**



Q: What kind of services do you offer in rework?

A: We offer relabeling, rebundling, repackaging, removing or inserting of items, and inspection(basic and detailed)


Q: What are your prices?

A: Prices vary depending on the service you wish for WCL to fulfill and the time is takes to complete depends on the project as well as the quantity.

Basic labeling of the FNSKU's is $0.25. If there are more layers to get to the actual unit itself or if the item is oversized (over 10LBS/unit or over 18 inches / unit) there is an increase in the price.

For a more accurate and precise quote, contact our rework department

Linh Ngo: linhngo@worldcraftlogistics.com

Long Chung: longchung@worldcraftlogistics.com


Q: How long does it take to complete the process?

A: Every rework order is different. WCL provides you with an estimated time frame for your order. If there happens to be any delays, you will be informed


If you have any additional questions

Contact Us!